Help & Support

Reset Your Password

Reset Your Password

  1. If you signed up using your email address, you can reset your password on the Sign In screen by selecting Forgot username/password.
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If you are a student, faculty, or staff member and signed up using your school login credentials, any changes to your login information will be made through your university/college. If you have any questions or issues with accessing your off-campus account, please reach out to our customer support team.

  1. Enter the Username or Email Address you used to register, and select Reset Password:

    Screenshot of Username/Password Recovery screen.

  2. If we find an account matching the provided information, you'll get an email containing your account's Username and a link to reset your password.
  3. Click the blue Reset Password button in the email to choose a new password and access your account (this link will expire after 4 hours).
Can't find the email? If you haven't received the password reset email within 2 minutes, try checking your spam and junk folders for emails from info@offcampuspartners.com. If you still don't see the email, try using your username and/or any other email addresses possibly linked to your account. If you still don't receive an email or experience any other issues, please contact customer support for assistance.

Password Requirements

The password must be 8 or more characters long and contain at least 3 of the following 4 characters:

  • An uppercase letter
  • A lowercase letter
  • A number
  • A special character: !@#$%^&*

Password Security Tips

  1. Avoid Common Information: Don’t use easily guessable information like your name, birthdate, common phrases, or consecutive numbers.
  2. Be Unique: Do not reuse a password associated with other website accounts.
  3. Avoid Dictionary Words: Avoid using whole words that can be found in dictionaries, as automated tools can easily guess common words.

How to Find Your Username

To recover your username, go to Forgot username/password and enter your email address. You'll receive an email containing your account's username, along with a password reset link.

Students, Faculty, and Staff

Login troubleshooting

If you registered using your university/college login credentials, any adjustments to your login information will need to be made through your institution.

Not sure which login to use?

Enter your email address on the Username/Password Recovery page and click Reset Password. If there is an account associated with your email address, you will receive your login information and password reset link.

If you haven't received an email, it's possible that your account was created using your university or college system login. To verify, try using the link provided below:

Still experiencing issues?

If you are still having trouble accessing your off-campus account, please contact customer support and we will be happy to help you.

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